What if the same issue affects many records?
Last updated: June 21, 2026
Short answer
If the same issue affects many records, send a few exact examples plus the pattern. Support can use those examples to determine whether the issue is account-specific, field-specific, workflow-specific, or systemic.
Do not send only a broad description.
Include examples
- 3 to 5 affected Account IDs.
- Current value and expected value.
- Field label/API name.
- Evidence for the expected value.
- Why the examples represent the broader pattern.
What support will check
- Whether the accounts share a workflow, field, source, or configuration.
- Whether the issue is in data resolution, writeback, mapping, or display.
- Whether a targeted fix or broader rerun is needed.