Can customers track whether feedback was actioned?
Last updated: June 21, 2026
Short answer
Yes, when the customer's feedback workflow exposes status and outcome. Feedback can be tracked in the app, CRM field, or API depending on setup.
If no status is visible, send the feedback ticket ID to support.
Check this first
- Where was feedback submitted?
- Is there a ticket ID?
- Does the app show a response or outcome?
- Does the API return ticket state and outcome?
- Has the CRM feedback field been updated?
What to send support
- Feedback ticket ID.
- Account ID.
- Where the customer submitted feedback.
- What status or outcome they expected to see.