What happens after feedback is submitted?

Short answer

After feedback is submitted, Kernel reviews the issue, decides whether a correction or no-action outcome is appropriate, and returns the result through the configured feedback workflow.

The exact surface depends on the customer's setup.

Check this first

• Was feedback submitted from the app, CRM, or API?
• Is there a feedback ticket ID?
• Has the ticket been reviewed or closed?
• Is the customer expecting a data correction or an explanation?

What to send support

• Feedback ticket ID.
• Account ID and KERN ID.
• Field name and expected correction.
• Evidence for the expected value.

Related product docs

• Data feedback loop
• Feedback API