Why did a merge fail?
Last updated: June 21, 2026
Short answer
A merge can fail because Salesforce rejected the operation. Common causes include permissions, validation rules, duplicate rules, related object handling, record locks, or package/configuration issues.
Kernel needs the Salesforce error to diagnose the failure.
Check this first
- What exact error did Salesforce return?
- Which user or integration user ran the merge?
- Are validation rules or duplicate rules active?
- Are custom related objects involved?
- Is the package/configuration current?
What to send support
- Merge group ID or Account IDs.
- Primary and duplicate records.
- Exact Salesforce error text.
- Timestamp of the failed action.