How KERN ID works in CRM

Short answer

A KERN ID is Kernel's persistent identifier for the real-world entity represented by a CRM record. Same KERN ID means same resolved entity. Different KERN IDs usually mean distinct entities, even when the companies are related.

Use this collection when

• A new Account has no KERN ID.
• Multiple records share a KERN ID.
• Related companies have different KERN IDs.
• A missing KERN ID is being interpreted as a failed match.

Focused help articles

Use the focused articles for the common support questions:

• Why does a new account not have a KERN ID yet?
• What does it mean when multiple records share a KERN ID?
• Can related records have different KERN IDs?
• Does a missing KERN ID mean no entity found?

What to send support

• Account ID or inbound record ID.
• Current KERN ID field value, if any.
• The Kernel Account record ID, if present.
• Name, website, country, and any known parent.
• Whether the expected outcome is identity resolution, duplicate grouping, or hierarchy linking.

Related product docs

• KERN ID
• Entity resolution
• Lead enrichment