Can Kernel provide a field snapshot from before writeback?

Short answer

Sometimes. Whether Kernel can provide a pre-writeback snapshot depends on the workflow, timing, audit trail, and whether a prior export or field history exists.

Support needs exact records and timing to investigate.

Check this first

• Which field changed?
• Which object changed: Account or Kernel Account?
• When did the writeback happen?
• Is Salesforce field history enabled for that field?
• Was there a pre-import export or audit record?

What to send support

• Account ID.
• Field label/API name.
• Approximate timestamp of the change.
• Current value and expected previous value.
• Any import, sync, or backfill reference.

Related product docs

• Audit trail
• Salesforce integration